• Appendix

Crisis Management

Every day, somewhere in the world, there are crises in healthcare: serious or fatal unexpected adverse effects of drugs; allegations about damage from vaccines; outbreaks of infections in hospitals; the emergence of resistant strains of bacteria; the discovery of sub-standard drugs; evidence of failure to prevent harm to patients, and hundreds more.

No system of regulation, no hospital, public health programme, clinic, pharmaceutical company, Ministry, department or official is immune to the risk; crises will happen and usually when you least expect them.

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What is a crisis

Any event that comes to public notice and threatens the health or safety of individuals or groups, or the reputation or stability of


The purposes of crisis management

Every system and organization has actual or potential weaknesses and vulnerabilities arising from internal and external sources.

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